1. Parties
This Distance Sales Agreement is concluded between the Seller and the Buyer identified below, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1.1. Seller
- Trade name: Lapis Takı Tasarım - Mehmet Ata Aydın
- Address: İstiklal Cad. İmam Adnan Sok. No:7/A, Taksim - Beyoğlu / İstanbul, Türkiye
- Phone: +90 (212) 252 53 28
- E-mail: order@lapisdovmemalzemeleri.com
1.2. Buyer
The natural or legal person who places an order on the website and provides name, delivery and billing address and contact details during checkout. The details given in the order form are an integral part of this agreement.
2. Subject
This agreement covers the sale and delivery of the products ordered electronically by the Buyer, whose features and sales price are stated on the order page, and sets out the rights and obligations of the parties.
3. Products, prices and payment
- The main features, quantity and price of the products appear in the order summary and in the order confirmation e-mail.
- Prices are shown in Turkish Lira and include VAT. Shipping costs are stated separately.
- Product photos are representative; manufacturers may change packaging and labels.
- Payment is made by credit or debit card with 3D Secure verification, or by bank transfer. Card details are never stored on the Seller's servers; they are sent directly to the bank.
- If a product is displayed at an obviously incorrect price due to a system error, the Seller reserves the right to cancel the order and refund any amount collected.
4. Delivery
- Products are delivered by the contracted courier to the address given by the Buyer.
- Delivery times and shipping fees are stated on the Delivery and Shipping page.
- Orders are delivered within the statutory maximum period of 30 days following payment approval. If delivery is not made within this period, the Buyer may terminate the agreement and request a refund.
- If an item is out of stock, the Buyer is informed and the order may be cancelled with a full refund.
- The Buyer should inspect the parcel on delivery and, if it is damaged or incomplete, refuse it and have the courier issue a report.
5. Right of withdrawal
The Buyer may withdraw from the agreement within 14 (fourteen) days of delivery without giving any reason and without penalty, by notifying order@lapisdovmemalzemeleri.com or the contact details above.
The product must be returned unused and in resaleable condition together with its invoice and all accessories. The Seller refunds the payment within 14 days of receiving the withdrawal notice. Return shipping costs are borne by the Buyer, except for defective products and incorrect shipments.
6. Products excluded from the right of withdrawal
Under Article 15 of the Regulation on Distance Contracts, products that are unsuitable for return for reasons of health and hygiene cannot be returned once their packaging has been opened. In the Seller's product range these are:
- Sterile packed tattoo and permanent make-up needles, cartridges, tips and single-use grips
- Opened tattoo, permanent make-up and microblading inks
- Piercing jewellery and piercing needles
- Gloves, ink caps, transfer paper, barrier film and similar hygiene consumables
- Products personalised at the Buyer's request
These products are accepted for return if the packaging is unopened and the product is unused and resaleable.
7. Use of the products
The products are intended for professional use. Tattoo, piercing and permanent make-up procedures must be carried out by qualified persons in accordance with the applicable legislation and hygiene rules. The Seller is not responsible for consequences arising from improper or unlawful use.
8. Defective products and warranty
If a defective product is delivered, the Buyer may request replacement, a refund or a price reduction. Where a manufacturer warranty applies, its terms are those stated in the manufacturer's documentation.
9. Protection of personal data
Personal data shared by the Buyer is processed under Turkish Personal Data Protection Law No. 6698 and as described on the Privacy and KVKK page. Data is not shared with third parties for purposes other than fulfilling the order.
10. Default
If a card payment is not honoured by the bank or is unjustly cancelled, the Buyer is obliged to return the product and cover the resulting loss. In such cases the Seller reserves the right to claim default interest at the rate applied by the card issuer.
11. Settlement of disputes
Disputes arising from this agreement are subject to the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence, within the monetary limits announced annually by the Ministry of Trade.
12. Entry into force
By confirming the order and completing the payment, the Buyer is deemed to have read, understood and accepted all terms of this agreement. The agreement enters into force on the date the order is confirmed.