Below are the questions we are asked most often. If you cannot find what you need, call our customer service or message us on WhatsApp — we are here every day from 09:00 to 01:00.
In short: RL for lining, RS for small-area shading, M1 (Magnum) for packing and shading large areas, CM (Curved Magnum) for soft blends. Use the Needle Type filter on the category page, or see our needle guide on the blog.
All needles and cartridges are EO gas sterilised and individually packed. The expiry date is printed on each item's own packaging. Never use an item whose pack is torn or already open.
Keep bottles capped on a cool shelf out of direct sunlight. Shake well before each use — pigment settles. Never pour leftover ink from a cap back into the bottle.
For fresh piercings we recommend implant grade titanium — nickel free, with the lowest risk of reaction. We also stock 316L surgical steel, which is not suitable for anyone with a nickel sensitivity.
At the moment we accept bank transfer; the account details are shown at checkout and in your order confirmation e-mail. Just write your order number in the payment reference. If you collect from our store you can also pay in cash or by card.
Orders confirmed before 16:00 on a working day are handed to the courier the same day. Later orders go out the next working day. There is no dispatch at weekends or on public holidays.
Yes. Just add a note to your order and we will call you when it is ready. Our store is at İstiklal Cad. İmam Adnan Sok. No:7/A, Taksim - Beyoğlu, Istanbul.
Check the parcel while the courier is still there. If it is crushed, wet or opened, refuse it, have a damage report drawn up and call us. Without that report the courier will not accept liability.
No. For hygiene reasons opened sterile items cannot be returned. Unopened, resaleable items can be returned within 14 days of delivery under your right of withdrawal.
